Last weekend I found out Orcon was still billing me as if I hadn’t left. I messaged their automated system that said it would be sorted in one working day.
Come Wednesday I realised it wasn’t being sorted so I rang and after a long time on hold spoke to someone who sounded like he was getting it sorted.
Though just as I had to leave because my building fire alarm went off said that I had to return my router to them as it was leased. I recall that when it was sent to me I was explicitly told it was mine to keep, but apparently retroactively declaring things leased is a thing Orcon/2degrees is becoming a bit infamous for.
Then come Friday I got an email showing that while I was not being billed forever into the future anymore they were still billing me for almost a month after when I stopped being a customer, as if I had been using their service through the day of the phone call complaining about the inappropriate billing.
Being that their customer portal would no longer let me look at my own usage history from the very day the change over happened, some of their systems definitely knew I had left correctly. This is an error of their billing system. They are also blocking me from deleting my automatic payment information, so I am going to have to contact my bank and see about blocking Orcon at that end.
I am very unamused.
So, stay away from Orcon/2degrees. They screw over customers for shits and giggles.
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